Privacy Policy

Your Trust ,Our Commitment .

At Trust Shield, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and digital services.

Information We Collect

We may collect the following types of information:

• Personal Information: Full name, ID/passport number, phone number, email address, postal address, and date of birth.

• Insurance Details: Insurance needs, policy preferences, claim information, and previous insurance history.

• Payment Information: Mobile money details (e.g., M-Pesa), bank account information (where applicable).

• Usage Data: IP address, browser type, device information, and pages visited on our site.

 How We Use Your Information

We use your information to:

• Process insurance quotes and applications.

• Communicate updates, offers, and policy changes.

• Facilitate premium payments and claims.

• Improve our services and user experience.

• Comply with legal and regulatory obligations under Kenyan law.

 Sharing Your Information

We may share your personal information with:

• Licensed insurance providers and underwriters for policy issuance and servicing.

• Third-party service providers who support our operations (e.g., IT, payment processing).

• Government authorities, regulators, or law enforcement when required by law.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction.

Your Rights

Under Kenyan data protection law, you have the right to:

• Access and request a copy of your personal data.

• Request correction or deletion of your data.

• Object to the processing of your data.

• Withdraw consent at any time (where processing is based on consent).

Requests can be made by emailing us at: trustshieldbima@gmail.com

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics. You may disable cookies in your browser settings, but this may limit some website functionalities.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.